Privacy Policy

1. Introduction

Busy Line AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and website (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, billing information
• Communication Data: Call recordings, transcripts, and related communications
• Usage Data: How you interact with our Service, feature usage, performance metrics
• Device Information: IP address, browser type, operating system, device identifiers

2.2 Automatically Collected Information

• Log files and analytics data
• Cookies and similar tracking technologies
• Session data and preferences

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our AI receptionist services
• Communication: To respond to your inquiries and provide customer support
• Improvement: To analyze usage patterns and improve our services
• Billing: To process payments and manage your subscription
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you relevant updates and promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific disclosures

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained according to your subscription plan and legal requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@busylineai.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. SMS Disclosure

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Regional Compliance

GDPR (European Union)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

CCPA (California)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.